Privacy Policy

This Privacy Policy explains how Arcanebet, operating through arcanebet-ca.com, collects, uses, stores, shares, and protects personal information of website visitors, registered players, and other users who interact with our services. A privacy policy is required to inform individuals about what information is processed, why it is processed, the legal grounds relied on, the safeguards applied, and the rights available to users under applicable privacy laws and industry standards. This Privacy Policy applies to visitors who browse arcanebet-ca.com, players who open or use an account, and persons who contact our support channels. Effective date: 6 November 2026.

Who We Are

For the purposes of operating arcanebet-ca.com for Arcanebet, the operator is TH Gambling N.V., a Curaçao company with its registered and legal address at 6 Telamonstraat, Willemstad, Curaçao. TH Gambling N.V. is the license holder of Curaçao direct online gaming licence OGL/2024/1468/1024, issued by the Curaçao Gaming Control Board (GCB), covering real-money games of chance and sports betting. The licence status is stated as active and valid.

Arcanebet provides services to users in Canada on a cross-border basis, excluding Ontario, in accordance with its operational model and internal market availability rules. References in this Privacy Policy to "we," "us," or "our" mean TH Gambling N.V. in relation to arcanebet-ca.com.

Operator: TH Gambling N.V.
Legal entity type: N.V.
Registered office: 6 Telamonstraat, Willemstad, Curaçao
Website: https://arcanebet-ca.com
Support / data privacy contact: [email protected]
Responsible gaming page: https://arcanebet-ca.com/en/responsible-gaming

Where a dedicated Data Protection Officer is not specifically named, privacy requests and data protection complaints may be submitted to our data protection department via [email protected]. Telephone contact and a separate mailing address for privacy matters are not specified in the currently available corporate information; users may therefore contact us by email or through the live chat function available on the website during stated business hours.

What Personal Data We Collect

We collect personal data that is necessary to operate arcanebet-ca.com, deliver gaming and betting services, comply with legal obligations, protect the platform, and communicate with users. The exact categories collected depend on how a person uses the site, whether an account is created, and whether transactions or verification checks are carried out.

Identity and contact data: full name, date of birth, residential address, e-mail address, telephone number, username, and any information submitted in support correspondence or verification forms.
Account and verification data: account ID, login records, password-related security data, know-your-customer documentation, source-of-funds or affordability information where required, and records needed for age verification, anti-fraud review, or anti-money laundering controls.
Technical data: IP address, approximate geolocation derived from IP, browser type, device identifiers, operating system, language settings, referral URLs, timestamps, access logs, crash reports, and security event logs.
Payment and transaction data: deposit and withdrawal records, payment method details, masked card or wallet identifiers, billing data, transaction timestamps, processor references, chargeback records, and payout history. We do not necessarily store full payment instrument details where these are handled by specialized payment partners.
Gaming and behavioural data: betting history, game participation, stake amounts, bonus use, clicks, navigation behaviour, session duration, preferences, risk indicators, and interactions with promotions.
Cookies and similar technologies: cookie IDs, pixels, local storage data, analytics tags, consent preferences, and comparable tracking technologies used to remember settings, analyse site use, and measure advertising performance where consent is required.

Legal Basis for Processing

We process personal data only where there is an appropriate legal basis under applicable privacy rules relevant to users of arcanebet-ca.com, including Canadian private-sector privacy principles, contractual necessity, compliance obligations, and recognized international privacy standards applied by online gambling operators.

Consent: We rely on consent where required, including for certain marketing communications, optional cookies, and comparable tracking technologies. Users may withdraw consent at any time, although withdrawal does not affect processing already carried out lawfully before that withdrawal.
Performance of a contract: Processing is necessary to create and administer player accounts, authenticate users, accept deposits, process bets, settle winnings, handle withdrawals, provide customer support, and enforce platform rules and bonus terms.
Legitimate interests: We may process data for fraud prevention, information security, service improvement, internal reporting, limited analytics, business continuity, and protection of our legal rights, provided that such interests are not overridden by the rights and freedoms of the individual.
Compliance with legal obligations: We process data to meet know-your-customer, anti-money laundering, sanctions screening, responsible gambling, regulatory reporting, audit, tax, accounting, and law-enforcement cooperation requirements that may apply to the operator or its service providers.

For Canadian users, we seek to limit collection, use, and disclosure to purposes that a reasonable person would consider appropriate in the circumstances. Where provincial privacy rules apply in addition to federal standards, this Privacy Policy should be read to the extent possible in a manner consistent with those local requirements.

Purpose of Processing

We use personal data for specific and legitimate business and compliance purposes connected with Arcanebet on arcanebet-ca.com. These purposes include the following:

Providing services: registering accounts, verifying identity and age, enabling gameplay and betting, processing deposits and withdrawals, and maintaining account security.
Customer administration: responding to questions, resolving technical issues, handling requests, sending service notices, and maintaining records of user interactions.
Service improvement: testing functionality, troubleshooting bugs, monitoring performance, understanding how visitors use the website, and improving user experience.
Marketing: sending promotional emails, bonuses, newsletters, or offers where the user has consented or where otherwise permitted by law, always with an opt-out mechanism.
Analytics and reporting: producing aggregated statistics, measuring campaign effectiveness, and understanding user engagement trends.
Fraud prevention and compliance: detecting suspicious activity, preventing bonus abuse, conducting KYC/AML checks, enforcing terms, managing disputes, and cooperating with regulators or competent authorities.
Responsible gambling and risk management: identifying indicators of harmful play, applying account restrictions where necessary, and supporting safer gambling measures.

Disclosure & Sharing

We do not sell personal information in the ordinary commercial sense. We may, however, disclose personal data to carefully selected third parties where that is necessary for operating arcanebet-ca.com, complying with legal duties, protecting legitimate business interests, or where the user has given consent.

Payment partners and financial service providers: to process deposits, withdrawals, reversals, fraud checks, and payment disputes.
Identity verification, compliance, and security vendors: to perform KYC, AML, sanctions screening, risk scoring, anti-fraud monitoring, cybersecurity assessments, and account protection measures.
IT, hosting, analytics, and support providers: to host infrastructure, maintain systems, store data securely, provide customer support tools, or analyse performance and usage.
Regulators and competent authorities: including the Curaçao Gaming Control Board and other authorities where disclosure is required for licensing, legal process, audit, crime prevention, or regulatory reporting.
Professional advisers: lawyers, auditors, accountants, insurers, or corporate advisers where disclosure is reasonably necessary and subject to confidentiality obligations.
Affiliates and advertising partners: limited data may be shared for attribution, campaign measurement, or promotional management; advertising cookies and similar technologies that are not strictly necessary are used only where the required consent has been obtained.
Corporate transaction recipients: if all or part of the business is reorganized, merged, sold, or transferred, personal data may be disclosed under appropriate confidentiality and legal safeguards.

All disclosures are made on a need-to-know basis and, where appropriate, are governed by contractual confidentiality, data processing, and security obligations.

International Transfers

Because Arcanebet is operated through arcanebet-ca.com by a Curaçao-based entity and uses international service providers, personal data may be transferred to, stored in, or accessed from jurisdictions outside the user's province or country of residence, including Curaçao and other countries where hosting, analytics, verification, payment, support, or security providers are located.

These transfers may involve countries whose privacy laws do not provide the same level of protection as the laws applicable in Canada. Where this occurs, we use reasonable safeguards designed to ensure that personal data remains protected.

Contractual protections: data processing agreements, confidentiality clauses, and transfer safeguards comparable to standard contractual commitments.
Technical safeguards: encryption in transit, secure access management, logging, and role-based access restrictions.
Organizational safeguards: vendor due diligence, internal policies, and restricted access on a need-to-know basis.

Where a transfer is necessary for the performance of services requested by the user, for payment processing, for compliance reviews, or for legal proceedings, the user acknowledges that their data may be handled internationally subject to these protections. References to former mechanisms such as Privacy Shield are not relied upon by us as a standalone transfer basis.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, to satisfy legal and regulatory obligations, to resolve disputes, and to enforce contractual arrangements. Retention periods may vary according to the nature of the data and the user's relationship with arcanebet-ca.com.

Account and identity data: generally retained during the life of the account and for up to 5 years after account closure, unless a longer period is required by law, ongoing dispute, fraud investigation, or regulatory hold.
KYC/AML and compliance records: may be retained for 5 to 7 years after the end of the business relationship where required by applicable compliance standards, audit expectations, or legal obligations.
Transaction and payment records: commonly retained for 5 to 7 years for accounting, tax, fraud prevention, and regulatory purposes.
Technical logs and security records: retained for shorter periods proportionate to cybersecurity, fraud monitoring, troubleshooting, and system integrity needs, unless preservation is necessary for investigation.
Marketing preference data: retained until consent is withdrawn or the data is no longer needed to maintain suppression or opt-out records.
Cookie data: retained according to the cookie type, expiry period, and user consent choices.

Deletion may occur when the relevant retention period expires, when a valid deletion request is granted, when processing purposes have been fulfilled, or where continued retention is no longer required. Some information may be anonymized rather than deleted where lawful and operationally appropriate.

Your Rights

Users of arcanebet-ca.com may have privacy rights under applicable Canadian law and, where relevant to the circumstances of processing, under internationally recognized data protection standards. We aim to honour these rights in a fair, transparent, and accessible manner. Although the prompt refers to GDPR and Mexican privacy law alignment, this Privacy Policy is adapted for Canada; any broader standards are applied only where relevant to the processing context or where they offer compatible user protections.

Right of access: you may request confirmation of whether we process your personal data and ask for a copy of the information we hold, subject to legal exceptions.
Right to correction: you may request correction of inaccurate or incomplete personal information. We may ask for evidence to verify the requested amendment.
Right to deletion: you may request deletion of personal data where it is no longer required, consent has been withdrawn, or processing is not otherwise justified. This right is not absolute and may be limited by recordkeeping, AML, fraud prevention, dispute, or legal obligations.
Right to restriction or objection: you may object to certain processing based on legitimate interests or request that processing be restricted while a complaint or accuracy issue is assessed.
Right to data portability: where technically feasible and legally applicable, you may request that certain data you provided to us be supplied in a structured, commonly used format.
Right to withdraw marketing consent: you may opt out of promotional emails at any time using the unsubscribe link or by contacting us.
Right to complain: you may raise concerns with us first and, if unresolved, with an appropriate privacy or regulatory authority.

To exercise your rights, email [email protected] from your registered email address or contact support through the website. Please describe your request clearly and provide enough information for identity verification. We generally aim to respond within 30 days of receiving a verified request, although this period may be extended where permitted by law due to complexity or volume. We do not normally charge a fee for reasonable requests, but may do so where permitted for repetitive, excessive, or manifestly unfounded requests.

Cookies & Tracking Technologies

arcanebet-ca.com uses cookies and similar technologies to operate the website, remember preferences, protect user sessions, understand traffic patterns, and, where permitted, support marketing and advertising functions.

Session cookies: temporary cookies that expire when the browser is closed. They help with login continuity, page navigation, fraud prevention, and secure service delivery.
Persistent cookies: cookies that remain on the device for a set period. They remember preferences, language, consent settings, and certain user choices for future visits.
Third-party cookies and tags: may be placed by analytics, payment, security, or advertising partners to measure traffic, detect fraud, or evaluate campaign performance.

Cookie purposes

Strictly necessary / functional: required for site operation, account login, security, and essential user features.
Analytics: used to understand how visitors interact with the site and to improve performance and usability.
Advertising: used to personalize promotions, cap frequency, measure campaign results, or link affiliate attribution, where consent is required and has been given.

You can manage cookies through your browser settings, device controls, and any cookie or privacy preference panel made available on arcanebet-ca.com. Blocking some cookies may affect site functionality, including login persistence, payments, or personalized settings.

Data Security

We apply technical, organizational, and procedural measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or unlawful disclosure. No internet transmission or storage system can be guaranteed as completely secure, but we seek to maintain safeguards proportionate to the risks associated with online gambling operations.

Encryption: we use TLS 1.2 or higher for data transmitted between users and our services, and apply encryption or equivalent protective measures for sensitive data at rest where appropriate.
Access controls: access to personal data is limited by role, business need, and authorization level, supported by account permissions, secure credentials, and where appropriate multi-factor authentication.
Monitoring and testing: we use logging, monitoring, vulnerability management, and periodic security reviews to detect anomalies and improve resilience.
Operational controls: we maintain internal policies, confidentiality obligations, vendor oversight, and staff training relevant to privacy, security, fraud prevention, and incident handling.
Incident response: suspected personal data incidents are assessed, contained, investigated, escalated internally, and notified to affected persons or authorities where required by applicable law.

References to standards such as ISO 27001 or SOC 2 describe recognized security frameworks that may inform vendor or control expectations; unless expressly stated by us in writing, this Privacy Policy should not be read as a formal certification claim for TH Gambling N.V.

Complaints & Contacts

If you have a privacy concern, complaint, or question about how your personal data is handled on arcanebet-ca.com, you should contact us first so that we can review the issue promptly and attempt to resolve it in good faith.

Email: [email protected]
Website: https://arcanebet-ca.com
Live chat: available through the website during European business hours
Postal contact for operator: TH Gambling N.V., 6 Telamonstraat, Willemstad, Curaçao
Regulatory complaint form: complaint channel referenced for the Curaçao Gaming Control Board; specific URL not presently specified in the available information

Complaint procedure

Submit your complaint: contact our data protection department via email or website support, clearly describing the issue, relevant dates, your account details, and the outcome you are seeking.
Verification and acknowledgment: we may verify identity before disclosing account-related information and typically acknowledge receipt within a reasonable period.
Internal review: the matter will be reviewed by the relevant support, compliance, or privacy personnel, and we may request additional information if needed.
Response timeframe: we generally aim to provide a substantive response within 30 days, subject to lawful extensions where the matter is complex.
Escalation: if you are not satisfied with our response, you may escalate the matter to a competent privacy or regulatory authority.

For Canadian privacy complaints, users may contact the Office of the Privacy Commissioner of Canada through its official website at https://www.priv.gc.ca. If a matter relates to provincial privacy rights, users may also contact the relevant provincial privacy commissioner where applicable. If the complaint concerns licensing or gambling regulation, users may also consider contacting the Curaçao Gaming Control Board through its official channels. References to Mexican or EU authorities are not generally applicable to this Canada-focused policy unless a specific cross-border processing context makes them relevant.

Updates

Last updated: November 2026.

We may amend this Privacy Policy from time to time to reflect changes in legal requirements, regulatory expectations, business operations, security practices, website functionality, or the services available through arcanebet-ca.com. When we make changes, we will post the updated version on the website and revise the "Last updated" date.

Material changes: where changes significantly affect how personal data is collected, used, shared, or protected, we will take reasonable steps to bring the update to users' attention, such as by email, website banner, or account dashboard notice.
Advance notice: for significant changes, we aim to provide at least 30 days' notice where practicable and legally appropriate.
User options: if you do not agree with a material update, you may stop using the services, withdraw certain consents, close your account subject to outstanding verification or regulatory requirements, or contact support for clarification.

Change control

Version reference: Privacy Policy version in force from 6 November 2026.
Recent material updates: clarification of Canadian privacy positioning, international transfer wording, security safeguard descriptions, complaint escalation wording, and notice procedures for future policy amendments.