Terms & Conditions

These Terms govern your relationship with the operator of Arcanebet on arcanebet-ca.com, including your access to the website, registration of an account, participation in real-money games of chance and sports betting, use of promotional offers, and contact with customer support. By accessing or using arcanebet-ca.com, you confirm that you have read, understood, and accepted these Terms, together with the applicable Privacy Policy and any game, bonus, or payment rules published on the site. These Terms are effective from 6 November 2026.

Definitions

For the purposes of these Terms, the following definitions apply to Arcanebet as operated through arcanebet-ca.com.

Operator: TH Gambling N.V., a Curaçao N.V. with its legal address at 6 Telamonstraat, Willemstad, Curaçao, operating arcanebet-ca.com under Curaçao direct online gaming license OGL/2024/1468/1024.
User: Any person who visits, accesses, or otherwise uses arcanebet-ca.com, whether or not that person registers an account.
Player: A User who has successfully created, verified, and activated an account and is permitted by the Operator to place wagers or participate in games.
Account: The personal, non-transferable user profile registered on arcanebet-ca.com for deposits, gameplay, betting activity, bonuses, and withdrawals.
Bet or Wager: Any amount staked by a Player on a sports market, casino game, live casino round, or other approved product offered on the website.
Bonus: Any promotional credit, free spins, matched deposit benefit, cashback, rebate, or similar incentive granted by the Operator subject to specific terms and wagering conditions.
Bonus Balance: Funds, credits, or free-play value derived from a Bonus and subject to restrictions distinct from cash balance funds.
Cash Balance: Deposited funds, winnings derived from eligible real-money play, and other withdrawable amounts not currently restricted by bonus rules, verification requirements, or legal review.
KYC: "Know Your Customer" checks, including identity, age, address, source-of-funds, payment ownership, and fraud-prevention verification procedures.
Restricted Territory: Any country, province, state, or jurisdiction where access to the services is prohibited by law, by regulatory requirement, or by the Operator's internal policy. For Canadian operations, the services are intended for lawful users in permitted provinces and are not directed to residents of Ontario.
Applicable Law: The laws and regulations governing the Operator under its licensing framework, together with any consumer, privacy, anti-money laundering, sanctions, and other mandatory rules applicable to the Player based on location and use of the services.
Game Rules: The specific rules, payout tables, settlement criteria, event terms, and technical conditions applicable to each game, sportsbook market, or live dealer product.

Account Registration

Access to real-money services on arcanebet-ca.com is limited to eligible adults who may lawfully participate under the rules applicable to their location. Arcanebet is intended for Canadian users in permitted jurisdictions only.

Eligibility and age requirements

Minimum age: You must be at least 18 years old, or any higher minimum age required in the province or territory from which you access the services. If local law sets a higher age threshold, that higher threshold applies.
Territorial eligibility: You must not register or use the site from a Restricted Territory. Without limiting this rule, the Operator may refuse registration, suspend access, or void activity where a Player is located in Ontario or another prohibited jurisdiction.
Single-account policy: Each Player may maintain only one active account unless the Operator expressly authorizes otherwise in writing.

Registration process and verification

Account creation: You must provide complete and accurate information, including your legal name, date of birth, residential address, valid email address, phone details if requested, and payment details where applicable.
Email verification: The Operator may require email confirmation before deposits, bets, bonuses, or withdrawals are enabled.
KYC documents: At any time, and especially before withdrawals, the Operator may require government-issued identification, proof of address, proof of payment method ownership, source-of-funds information, and any additional compliance documents reasonably required.

User obligations

Accuracy of data: You are responsible for keeping your registration information current, complete, and truthful. False, misleading, incomplete, or outdated data may result in suspension, closure, or transaction delays.
Password security: You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account, except where unauthorized use results directly from the Operator's own security failure.
Personal use only: Accounts may not be sold, transferred, shared, pledged, or used on behalf of another person.

Betting & Gameplay Rules

All bets and gameplay on arcanebet-ca.com are subject to these Terms, the relevant Game Rules, and any market- or promotion-specific conditions shown at the time of play.

Placing bets and stake rules

Acceptance of bets: A bet is valid only after it has been successfully received, recorded, and confirmed by the platform. Until confirmation is displayed in your account or bet history, a transaction may be incomplete.
Limits: Minimum and maximum stakes, payout caps, market limits, and game limits may vary by product, event, player profile, currency, risk controls, or responsible gaming settings. The Operator may amend such limits at any time.
Settlement: Sports bets are settled according to official results, subject to market rules, palpable error correction, and event-related exceptions. Casino and live casino outcomes are determined by certified game logic, random number generation where applicable, or the official outcome of the live dealer round.

Cancellation and modification

No unilateral cancellation by Player: Once accepted, a bet or wager cannot normally be cancelled or modified by the Player.
Operator correction rights: The Operator may cancel, void, refuse, or resettle bets in cases of obvious pricing error, technical malfunction, duplicate transaction, interrupted gameplay, fraud indicators, event cancellation, or breach of these Terms.
Interrupted games: If a game round is interrupted by disconnection, software failure, or platform error, the result shown in the game server records shall prevail. Where a round cannot be completed fairly, the Operator may restore the interrupted state or refund the affected stake in accordance with provider records.

Rules of conduct

Prohibited conduct: You must not engage in fraud, collusion, money laundering, arbitrage abuse, unfair advantage play, manipulation of promotions, use of bots, use of stolen payment instruments, chargeback abuse, or any criminal or improper activity.
Live chat and live casino behaviour: Insults, threats, harassment, discriminatory language, spamming, impersonation, publication of unlawful content, and abusive conduct toward staff, dealers, or other users are strictly prohibited.
Consequences: Violations may lead to warning, chat restriction, voiding of transactions, confiscation of bonus-derived value where permitted, suspension, account closure, or reporting to regulators or law-enforcement authorities.

Bonus Terms

Any promotion offered on arcanebet-ca.com is optional, limited in scope, and subject both to these Terms and to the specific campaign conditions displayed with the relevant offer.

Activation and eligibility

Offer availability: Bonuses may be available only to selected Players, selected regions, selected products, or limited time periods. Eligibility may depend on account status, prior play, deposit method, KYC completion, and responsible gaming settings.
Activation steps: A Player may need to opt in, enter a bonus code, make a qualifying deposit, or complete verification before a Bonus is credited.
One promotion policy: Unless expressly stated otherwise, promotions cannot be combined, stacked, or used together with another bonus campaign on the same qualifying transaction or wagering cycle.

Wagering and restrictions

Wagering requirement: Bonus funds or bonus-linked winnings may require wagering a specified multiple of the Bonus amount, deposit amount, or Bonus plus deposit before conversion to withdrawable cash. The exact multiplier, contribution rates, and eligible games are set out in the specific promotion terms.
Time limits: Bonus requirements must be completed within the stated promotional period. If not completed in time, the Bonus and any associated non-cash winnings may expire.
Excluded play: Certain games, bet types, low-risk betting patterns, equal or opposite betting, system abuse, delayed-risk strategies, and use of prohibited games may not count or may lead to cancellation of the promotion.

Abuse and operator rights

If the Operator reasonably determines that a Bonus has been claimed or used abusively, fraudulently, or contrary to the stated promotion rules, it may withdraw the Bonus, cancel bonus-derived winnings, void related wagers to the extent permitted by applicable rules, and suspend or close the account. The Operator's decision will be based on transaction history, gameplay patterns, account linkage, payment data, and other compliance indicators.

Payments & Withdrawals

Deposits, withdrawals, and any payment reversals on arcanebet-ca.com are subject to security review, verification, anti-money laundering controls, and the operational rules of the payment provider used.

Deposit methods and conditions

Available methods: The site may support bank cards, e-wallets, cryptocurrencies, and other payment methods made available from time to time. Method availability depends on Player location, currency, verification status, and provider rules.
Source of funds: You may use only payment instruments and wallets lawfully owned or controlled by you. Third-party deposits are prohibited unless expressly approved following enhanced review.
Limits and fees: Minimum and maximum deposit limits may apply per transaction, day, week, or month. The Operator will disclose fees where charged by the site; intermediary banks, card issuers, blockchain networks, or payment processors may apply additional charges outside the Operator's control.

Withdrawals and processing

Verification before withdrawal: The Operator may require full KYC approval before processing any withdrawal and may request additional documentation at any stage.
Processing times: Internal review times and external payment processing times vary by method. Email support indicates an average off-hours response time of 12 to 24 hours; payment completion may take longer depending on verification, weekends, holidays, and provider operations.
Method priority: The Operator may require withdrawal to the same payment method used for deposit where feasible, or to another verified method in the Player's name where required by compliance rules.

Refunds, reversals, and adjustments

Refunding stakes: Stakes may be refunded where a bet is void, a game round is cancelled, or a technical failure prevents valid completion, subject to game logs, event records, and provider data.
Bonus adjustments: If a deposit is reversed, charged back, or found invalid, any linked Bonus and related winnings may be removed or recalculated.
Crypto notice: Cryptocurrency transactions, where accepted, may be irreversible, may fluctuate in value, and may require additional blockchain confirmations before credit or release.

Limitation of Liability

The Operator will use reasonable care to provide a functioning platform, accurate account records, and fair settlement based on official data and certified game systems. However, to the maximum extent permitted by applicable law, liability is limited as follows.

Accuracy and fairness obligations: The Operator is responsible for recording accepted bets, applying published rules, and using game outcomes generated or supplied by approved systems and providers. If an error is identified, the Operator may correct account balances, settlements, or bonus allocations to reflect the true intended result.
Exclusions: The Operator is not liable for losses caused by internet outages, device malfunction, telecommunications failures, force majeure events, third-party software errors, payment network disruption, unauthorized access resulting from your failure to secure credentials, or use of the site in breach of these Terms.
Compensation cap: Where liability is established for a specific betting or gaming incident, any compensation shall not exceed the amount of the affected bet or wager, except where a higher remedy is required by non-excludable law.
No guarantee of uninterrupted service: Access to the website, live chat, games, and betting markets may be suspended, restricted, or interrupted for maintenance, updates, security review, or operational reasons.

Intellectual Property Rights

All content made available on arcanebet-ca.com, including software, text, graphics, logos, interfaces, databases, audio, video, game layouts, and trademarks, is owned by or licensed to the Operator or its licensors and is protected by copyright, trademark, database, and other intellectual property laws.

Permitted use: You may access the site and print or store limited extracts solely for your personal, lawful, non-commercial use connected with your own account activity.
Prohibited acts: You may not copy, reproduce, republish, modify, scrape, frame, transmit, distribute, license, sell, reverse engineer, decompile, or otherwise exploit any site content or software without prior written permission from the rights holder, except where mandatory law expressly permits such activity.
Trademark notice: Brand names, logos, and product names displayed on the site remain the property of their respective owners. No right, title, or license is granted except as strictly necessary for personal use of the website.

Privacy & Data Protection

Your personal data is processed in accordance with the Privacy Policy published on arcanebet-ca.com. By using Arcanebet through this domain, you acknowledge that the Operator may collect, store, verify, and use personal information for account administration, legal compliance, fraud prevention, payment processing, customer support, responsible gaming, and service improvement.

Compliance uses: Data may be used for KYC, anti-money laundering checks, sanctions screening, duplicate account detection, and dispute investigation.
Cross-border processing: Because the Operator is based in Curaçao and uses international service providers, data may be processed outside your home province or country, subject to the safeguards and practices described in the Privacy Policy.
Responsible gaming page: Additional information relevant to player protection is available at https://arcanebet-ca.com/en/responsible-gaming.

Changes to Terms

The Operator may update these Terms from time to time to reflect legal developments, licensing requirements, product changes, payment method changes, fraud-prevention practices, or customer service updates.

Notice of changes: Material updates may be communicated by email to the registered address on your account, by on-site banner, pop-up notice, or by publication of a revised version on arcanebet-ca.com with an updated effective date.
User choice: If you do not agree with a revised version of the Terms, you must stop using the services and may request account closure in accordance with the applicable withdrawal and verification rules.
Continued use: Continued access to or use of the website after the effective date of revised Terms will constitute acceptance of the updated version, except where mandatory law requires express consent.

Termination & Suspension

The Operator may suspend, restrict, or terminate an account where necessary to protect legal compliance, platform integrity, other users, or the Operator's legitimate business interests.

Grounds for action

Compliance grounds: Failure to complete KYC, provision of inaccurate personal data, underage use, use from a Restricted Territory, sanctions concerns, suspicious payment patterns, or anti-money laundering concerns.
Conduct grounds: Fraud, collusion, bonus abuse, chargeback activity, abusive communication, multiple account creation, misuse of software, or breach of these Terms.
Operational grounds: Security threats, technical integrity concerns, provider requirements, or legal orders from regulators, courts, or competent authorities.

Procedure and remaining funds

Notice: Where legally and operationally appropriate, the Operator will inform the Player by email or by account notice of the suspension, requested documents, or closure decision.
Access restrictions: During review, deposits, wagering, bonus use, or withdrawals may be limited or disabled.
Balances: Verified cash balances may be returned to the Player after deduction of chargebacks, reversed transactions, confiscated unlawful gains, or other lawful adjustments. Funds may be withheld where required for investigation, legal compliance, or competent authority instruction.

Governing Law & Jurisdiction

These Terms and the contractual relationship between the Player and the Operator are governed by the laws applicable to the licensed Operator in Curaçao, without prejudice to any mandatory consumer protections that may apply to the Player under non-excludable law.

Primary dispute process: Players should first submit complaints to customer support using the contact details listed below, providing account information, transaction references, and a clear description of the issue.
Internal review: The Operator will review complaints in good faith and may request supporting documents, gameplay references, payment confirmations, or identity verification before issuing a final position.
Regulatory escalation: If a dispute is not resolved internally and the matter falls within licensing scope, the Player may use the regulatory complaint route made available by the Curaçao Gaming Control Board where applicable.
Forum: Subject to mandatory rights that cannot be waived, disputes shall be submitted to the competent courts or legally recognized dispute forum connected with the Operator's governing law framework. Any arbitration mechanism will apply only if separately agreed or expressly required by a specific binding clause.

Canadian regulatory note: Arcanebet on arcanebet-ca.com is offered to lawful users in permitted Canadian jurisdictions on a cross-border basis and is not offered to residents of Ontario.

Contact Information

For support, legal notices, or complaints relating to Arcanebet on arcanebet-ca.com, you may use the following contact details.

Customer support email: [email protected]
Official website: https://arcanebet-ca.com
Responsible gaming page: https://arcanebet-ca.com/en/responsible-gaming
Live chat: Available through the website when offered; current availability is during European business hours and is not guaranteed on a 24/7 basis.
Operator / legal entity: TH Gambling N.V.
Registered / legal address: 6 Telamonstraat, Willemstad, Curaçao
License: Curaçao direct online gaming license OGL/2024/1468/1024, issued by the Curaçao Gaming Control Board
Phone: Not specified
Mailing address: Not separately specified; legal correspondence may be directed to the registered address above unless the Operator provides an updated notice on the website.